Big Brothers Big Sisters of Langley (BBBSL) is committed to protecting your privacy and maintaining the confidentiality of your personal information.

During our various projects and activities, BBBSL occasionally gathers and uses personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. BBBSL’s privacy practices are designed to achieve this.

Please note that BBBSL reviews its privacy practices for various activities from time to time as needed. Any revisions to the privacy policy will be made available on the BBBSL website.


Personal information is information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual. Examples of personal information include SIN #, age, marital status, and language. Exceptions: business contact information and certain publicly available information, such as names, addresses, and telephone numbers as published in telephone directories, are not considered personal information.

Personal information may be provided to BBBSL through correspondence, online donations, conference or meeting registrations, volunteer inquiries, online training modules, or other forms of communication.


Personal information gathered by BBBSL is kept in confidence. BBBSL personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent it from being lost or destroyed.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate considering the circumstances.

BBBSL will not provide or share your personal information with third parties unless:

  • You authorize us to share the information;
  • Sharing the information is necessary to process a credit card transaction, for example; or
  • We are required by law.


BBBSL uses services requiring password protocols and encryption software to protect personal and other information we receive when a product or service is requested and/or paid for online. All such third-party service providers must be in compliance with PIPEDA and have an established and published privacy policy available for all users.

The privacy of users of the Langley website is very important to BBBSL. BBBSL respects your privacy and is committed to protecting the personal information you provide to us. The policy is always available at under the “privacy” link in the footer. You may also request a copy by contacting us at 604-530-5055 or via email at

Personally identifiable information is not collected unless specifically submitted via an online registration function or registration form (volunteer inquiries and surveys for example), an electronic mail message, a phone call, or postal mail. All information is kept confidential – this is subject to any legal requirements to disclose. All information is protected by BBBSL’s physical, electronic, and managerial security methods, which are updated as necessary.

Information you provide through the website may be used periodically to keep you informed of BBBSL and its member agencies, including programs, services, opportunities to volunteer, events, funding needs, and membership benefits. If at any time you no longer wish to receive such information, please contact us at the phone number or email listed above.

Any website of BBBSL may provide links to other third-party websites. These are provided for convenience only and you access them at your own risk. Even if a third party is associated with BBBSL through a business relationship or otherwise, BBBSL is not responsible for the privacy policies or practices, or content of such third-party websites.


You are entitled to: know whether we hold personal information about you; see that information; and ensure it is accurate. Personal information is securely maintained by the agency office of BBBSL*. If you would like to access your personal information or have any questions about the protection of your privacy, please contact:

Roslyn Henderson – Executive Director

Big Brothers Big Sisters of Langley
#201 – 20538 Fraser Highway
Langley BC Canada V3A 4G2
604-530-5055 ext. 101

*It is important to note that Big Brothers Big Sisters is a federated organization within Canada. BBBSL is an operating member of the National Federation. If your involvement with Big Brothers Big Sisters is with another Member or Agency, it would be most appropriate to contact their office directly. A full list of members can be found on our website:

Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada.